Instantly trigger Zapier workflows when customers text your Australian business number. Automate customer support, appointment confirmations, order enquiries, and two-way conversations with real-time SMS webhooks—no polling delays.
The New SMS Received trigger is a powerful Zapier integration that automatically fires your workflows the moment an SMS message arrives at your DataFlows virtual Australian number. Unlike polling-based triggers that check for new messages every 5-15 minutes, our webhook-based trigger delivers messages to Zapier instantly—typically within 1-2 seconds of receipt. This real-time capability makes it perfect for time-sensitive Australian business communications like customer support, appointment confirmations, order status requests, and emergency notifications.
No polling delays. Messages arrive in Zapier within 1-2 seconds of being sent, enabling real-time customer service and immediate automated responses for Australian businesses.
Receive all message details including sender number, recipient number, message content, unique message ID, and precise timestamp—everything you need to build sophisticated SMS workflows.
Designed for Australian businesses with local virtual numbers. Receive SMS from any Australian mobile or landline, with numbers formatted in standard E.164 international format (+614XX XXX XXX).
Combine with the Send SMS action to create interactive two-way conversations. Auto-reply to customers, send confirmations, request additional information, and maintain ongoing SMS dialogues.
Connect incoming SMS to any of Zapier's 6,000+ apps. Create support tickets in Zendesk, log to Google Sheets, send Slack notifications, update CRM records, and countless other automations.
Handles standard SMS (160 chars), long concatenated messages (multiple parts), and even messages with emojis and special characters. Australian customers can send messages of any length.
DataFlows SMS uses instant webhook technology to deliver incoming messages to your Zapier workflows in real-time. Here's exactly what happens when a customer texts your Australian business number.
A customer texts your DataFlows virtual Australian number from their mobile phone. The message is received by the Australian telecommunications network and routed to DataFlows.
DataFlows SMS gateway receives the message through our Australian carrier connections. The message is processed, validated, and prepared for delivery to your integrations.
DataFlows instantly sends a webhook to Zapier with complete message data. This happens in real-time (1-2 seconds) with no polling delays.
Zapier executes your configured workflow using the message data. You can filter, format, route, and process the message with unlimited possibilities.
Discover how Australian businesses across industries use the New SMS Received trigger to automate customer communications, improve response times, and deliver exceptional service through SMS automation.
Instantly convert incoming customer SMS enquiries into support tickets, ensuring no customer query goes unanswered. Perfect for Australian retail, hospitality, and service businesses managing high volumes of customer communication.
Enable customers to confirm, reschedule, or cancel appointments via SMS, reducing no-shows and administrative workload for Australian medical practices, dental clinics, salons, and professional service providers.
Allow Australian customers to check their order status by simply texting their order number, providing instant gratification and reducing support workload for online retailers and logistics companies.
Engage Australian prospects and customers in real-time two-way SMS conversations, automatically routing messages to the right sales rep or team member while maintaining conversation history and context.
Automatically forward all incoming SMS messages to email, perfect for Australian businesses with remote teams, field technicians, or employees who need SMS notifications in their email workflow.
Enable Australian property seekers to request information by texting property codes, instantly sending them details and capturing leads for follow-up by real estate agents.
Manage event registrations and RSVPs via SMS for Australian events, festivals, and hospitality venues, making it easy for attendees to confirm attendance or request information.
Local SMS gateway with direct connections to Australian carriers (Telstra, Optus, Vodafone). Reliable delivery, low latency, and full support for Australian mobile numbers and regulations.
Real-time message delivery to Zapier with no polling delays. Messages arrive in 1-2 seconds, enabling time-sensitive workflows like urgent support requests and appointment confirmations.
Get dedicated virtual numbers in Sydney, Melbourne, Brisbane, Perth, Adelaide, and regional areas. Choose local area codes to build trust with Australian customers.
Fully compliant with Australian Communications and Media Authority (ACMA) regulations and Privacy Act 1988. Secure message handling with encryption and audit logs.
Simple per-message pricing in AUD with no hidden fees. Wholesale rates for high-volume Australian businesses. No setup fees or monthly minimums on pay-as-you-go plans.
Native Zapier app with multiple triggers and actions. Access 6,000+ app integrations to connect SMS with your existing business tools and workflows.
Track all incoming messages with detailed logs, delivery receipts, and response times. Export data for analysis, compliance, and business intelligence.
RESTful SMS API for custom integrations beyond Zapier. Comprehensive documentation, SDKs, and webhooks for Australian developers building SMS features.
Receive and process SMS messages around the clock. Perfect for Australian businesses serving customers across multiple time zones or providing after-hours support.
Follow this step-by-step guide to start receiving SMS messages in your Zapier workflows. Setup takes just 5 minutes and requires no technical expertise.
The trigger fires instantly using webhooks (not polling). When someone sends an SMS to your DataFlows virtual number, the webhook delivers the message to Zapier in real-time, typically within 1-2 seconds. This is much faster than polling-based triggers which can have 5-15 minute delays depending on your Zapier plan.
The trigger provides all essential SMS data: message ID (unique identifier), from (sender's phone number in E.164 format like +61412345678), to (your virtual number), message (the SMS content), and received_at (timestamp in ISO format). This comprehensive data allows you to build sophisticated workflows with full message context.
Yes! DataFlows specialises in Australian SMS services. The trigger works with all Australian mobile numbers (+614XX XXX XXX) and supports both local and international senders. All phone numbers are provided in standardised E.164 format (+61 country code) for easy parsing and database storage.
Absolutely. The trigger handles standard SMS (up to 160 characters), long concatenated messages (multiple parts automatically joined), and MMS messages. Australian customers can send messages of any length, and you'll receive the complete message content in the 'message' field, ready for processing.
Yes! Use Zapier's built-in filter step to process only specific messages. Common filters include: message content contains specific keywords (e.g., 'URGENT', 'ORDER', 'HELP'), sender phone number matches customer database, messages received during business hours only, or messages that match specific patterns using regex. This prevents unnecessary workflow runs and reduces costs.
The New SMS Received trigger only fires for incoming messages to your virtual number, never for messages you send. DataFlows has a separate 'New SMS Sent' trigger for tracking outbound messages. This ensures your workflows only process customer-initiated communications without duplication.
Each SMS message creates a separate trigger event and runs your workflow independently. If you receive 10 SMS messages within a second, Zapier will run your workflow 10 times (once per message). This parallel processing ensures every customer message is handled promptly without queuing delays, perfect for high-volume Australian businesses.
Yes! Use the DataFlows SMS 'Send SMS' action in your workflow to send automatic replies. You can extract the sender's phone number from the trigger data (the 'from' field) and use it as the recipient for your reply. This enables two-way conversations, auto-replies, confirmations, and interactive SMS workflows for Australian customers.
The limit depends on your Zapier plan (number of tasks per month) and your DataFlows SMS plan (number of messages). DataFlows has no technical limit on incoming messages, so you can process high volumes. For Australian businesses with variable SMS volumes, we recommend monitoring your Zapier task usage and upgrading if needed.
When setting up your Zap, Zapier will prompt you to test the trigger. Simply send a test SMS to your DataFlows virtual number from your mobile phone, then click 'Test trigger' in Zapier. You'll see the message data appear immediately, allowing you to verify all fields are captured correctly before activating your workflow for real Australian customer messages.
Start receiving SMS messages in Zapier instantly with DataFlows SMS gateway for Australian businesses.